Frequently Asked Questions

Q. What species of birds do we keep, breed and hand raise?

A. We breed a variety of parrots and quail. Both native and exotic. Species include; Quail, Cockatiels, Lovebirds, Conures, Quakers, Amazon Parrots and Mini Macaws.

Q. Do we offer aviary tours?

A. No, for security reasons viewing our birds is by appointment only. We do not offer aviary tours or viewing of birds not for sale.

Q. Do we freight or send birds overseas?

A. No, we prefer you to meet and view the bird/s before taking them home.

Q. Are prices negotiable?

A. No. We believe our birds we well priced. Prices can fluctuate due to market value, mutation, personality and of course species. 

Q. Are we licenced to breed birds?

A. There is no general "licence" required to keep or breed birds in Australia. Although some native species are protected and require a licence to keep or breed them. We do not keep or breed any licenced native birds so are not required to hold a licence of any type. 

Q. Are we members of a bird club?

A. Yes, we are members of the Parrot Society of Australia.

Q. What extra food can i feed my bird?

A. See the full list of safe fruit, vegetables, nuts and much more here.

Q. Are our birds tested for diseases?

A. Our birds are routinely tested by a licenced Veterinarian who specialises in Avian Species. Some young birds (Handraised) are tested before going to new homes. Our testing includes: Avian Polyoma (APV), Chlamydophila psittaci (Psittacosis - CP) and Beak and Feather Disease (PBFD). Please note not all handraised birds are tested.

Q. Do we take deposits or hold birds

A. No.

Q. Can i view the bird before they are weaned and ready for sale

A. No, we only arrange a viewing of birds that are fully weaned and ready for new homes. We do not offer a viewing of birds not ready for sale.

Q. How do I buy a bird from Queenslander Aviaries?

A. The simplest way to purchase a bird from us is to make an enquiry when you can see we have birds available. Our best method of contact is email or the contact us form, as we do work full-time jobs. Include a little bit about your bird experience to help us determine if the bird you are enquiring about is suitable.

Once contact is made, we will give you a list of days and times available to view the birds. Before you visit you will receive a confirmation email which includes our address, information about the bird you are viewing, shopping list and our general terms and conditions. There is no obligation to purchase a bird but we do operate on a first come, first served basis.

Q. Can I pick up or buy a bird before it is weaned?

A. No, it is Illegal to sell unweaned birds in Queensland, Australia.

Q. I can't make or need to change my appointment time?

A. If you are unable to make your appointment and do not make contact before hand you may be placed at the bottom of our waiting list. We are more than happy to arrange a new viewing time at our discretion.

Q. How long is the average appointment?

A. Please allow at least an hour. This allows you to choose/meet and spend some time with your new bird and us to go through some basic training, diet information and paper work. 

Q. Can I bring my bird/pets to an appointment?

A. No, Please do not bring your birds or pets to our property.

Q. Can I bring a friend to an appointment?

A. Yes, we highly encourage people to bring a friend. We do though ask that you consider bringing someone who has some interest in birds. It can be awkward if the person you bring is scared of or does not like birds. Please ensure you allow at least an hour for your appointment. 

Q. I bought a bird and I don't want it anymore, can I get a refund?

A. Choose carefully, we do not refund or exchange once the bird leaves our care - birds are for life!

Q. I bought a bird but my circumstances have changed and I cannot keep it anymore, can I bring it back?

A. Yes, birds can be returned if you can no longer care for them. This is called "Lifetime Return" and is valid for every bird sold. Please note we do not pay for returned birds.

Q. Should I quarantine my new bird?

A. Yes, all birds should be quarantined before having indirect or direct contact with your existing birds. Indirect includes washing hands between handling, cleaning etc and keeping birds in different areas of the house/aviaries complex. All new birds should be quarantined for a minimum of six weeks. Quarantining your new bird is your responsibility and you are fully liable.

Q. What is the average age of a fully weaned bird from Queenslander Aviaries?

A. Weaning times varies between species, for example, Cockatiels are usually ready for new homes from 12 weeks of age. 

Q. How are birds weaned at Queenslander Aviaries?

A. There are three stages of "weaning" briefly detailed below;

Fledging: Chicks spends short periods of time out of the brooder and is still being handfed. 

Weaning: This is the time the bird is introduced to a staple diet, soft foods (fruits, vegetables, nuts and sprouts etc) and will no longer be returned to the brooder. This is the most critical period for introducing new foods and establishing "flock manners" All our babies are flock weaned, meaning they are weaned with birds of different ages, species and sizes. Flock weaning helps build the foundations for "flock manners". At this stage, they are still being hand fed. 

Training and new home preparation: The bird no longer requires hand feeding (at its discretion, meaning we do not force them to get to this period) and has been eating a staple diet, soft foods etc by itself for at least two weeks. The bird must meet a minimum weight, which differs between species. We also introduce basic training, a solid routine and acceptable handling behaviour during this period.

Q. I want my bird fully tested before I buy it?

A. Not all species are Pathagon tested before going to new homes. Pathogen testing is costly and most people are not willing to pay extra for this service hence it is not included with all species. You are welcome to have the bird pathogen tested once it leaves us, although we can not be held liable for any results. 

Q. Do we offer a health guarantee?

A. Yes. All birds come with a 7-day health guarantee - Dose does not include injury (example: you kill the bird, it flys away or another pet eats it) or poor feeding techniques (example: you don't feed it the food we told you too).

Q. I bought a bird and I don't think it's eating?

A. It is very common for birds not to eat when they go to new homes. As they settle they will usually start eating. If you notice the bird has not eaten anything within 24 hours of taking it home you should contact us. All of our babies are weaned onto pellets, unlike seed it can be hard to tell if the bird is actually eating them. A good way of telling is by looking at the bottom of the bowl for fine crumbs (broken or chewed pellets). 

Q. I think my bird is sick and it's within the 7-day health guarantee period, what do I do?

A. You need to return the bird as soon as possible. If the bird cannot be returned to you (dies or needs treatment) you will be refunded the purchase amount. If you take the bird to the vet instead of returning it to us, Queenslander Aviaries is not liable for any vet costs during or after the 7-day health guarantee period.

Q. My died within the 7-day health guarantee period what do I do?

A. Firstly you need to keep the physical remains/body of the bird. The remains/body should be returned to us as soon as possible. If you can not return the physical remains/body of the deceased bird the 7-day health guarantee is no longer valid. Photos or vet letters/statements are not accepted. Following an investigation, you may be refunded the purchase amount.  

Q. I bought a bird and within the 7-day health guarantee period I took it to the vet, will Queenslander Aviaries pay the vet bill?

A. No, we are not liable for any vet costs during or after the 7 day-health guarantee period. 

Q. I bought a bird and it tested positive for a disease, what do I do?

A. We encourage sharing any negative or positive test results with us. Sharing results may help us determine the source or cause of a particular problem. Unfortunately, we can not control the environment or what the bird is exposed to once leaving us, therefore Queenslander Aviaries can not be held liable for any veterinary testing or medical treatment costs during or after the 7-day health guarantee period.

Q. How do I tell the sex of my new bird?

A. Most species we sell are DNA sexed. If a bird is not DNA sexed it will be noted on the information provided with that bird. Prices include DNA sexing where applicable. 

Q. Are our birds microchipped?

A. Some species (handraised or aviary) are microchipped before leaving going to new homes, pathogen and surgical sexing are usually done at the same time. All birds microchipped are fitted with a special leg ring. If this leg ring is removed it voids all connection to Queenslander Aviaries, example: proving sexing results, origin etc. If you want to remove the leg ring it is best done by an experienced bird veterinarian.

Q. Why does my new bird have a leg ring?

A. Legs rings are applied to all birds bred by us. This helps us identify them when they are older, confirm DNA sexing results and also can help reunite lost or stolen birds. 

We only use closed Parrot Society of Australia leg rings applicable to the size required for the particular species. 

All Parrot Society of Australia leg rings start with the letters - PSA, meaning Parrot Society of Australia. 

The next letter is the size of the leg ring, example: PSA9, size 9. 

The next numbers are a simple number system to help identify that particular bird - example: PSA9-001. 

Numbers are not recorded by the Parrot Society of Australia. All leg ring numbers and colour combinations are recorded by Queenslander Aviaries.

Q. Can I get the leg ring removed?

A. Yes, but please be aware, once removed it voids all connection to Queenslander Aviaries, example: proving DNA sexing results. If you want to remove the leg ring it is best done by an experienced bird veterinarian.

Q. I lost my DNA sexing certificate? Can I get another copy?

A. Yes, we keep copies of all DNA sexing results on electronic file. To request another copy you need to quote the leg-ring number, sex (if known), species and mutation of the bird. Copies of DNA sexing results can not be issued if you can not prove the bird came from us.

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