Terms and Conditions

ABN: 33 673 602 907 - Trading as Queenslander Aviaries. Advertising Services. 


Unauthorised use and/or duplication of any material found on this website without express and written permission from Queenslander Aviaries owner is strictly prohibited. Links may be used, provided that and clear credit is given to Queenslander Aviaries and www.queenslanderaviaires.com with appropriate and specific direction to the original content. Images, articles and PDF file cannot be used, duplicated or reproduced in any manner without express and written permission from Queenslander Aviaries and www.queenslanderaviaries.com.

General Terms and Conditions:

  • We do not freight bird overseas or interstate, we prefer you to meet and view the bird/s before taking them home

  • Prices are not negotiable unless otherwise stated

  • For security reasons viewing our birds is by appointment only - we do not offer aviary tours or viewing of birds not for sale

  • Please do not bring your birds or pets to our property

  • Children must be supervised at all times or you will be asked to leav

Live Animal Refunds, Exchanges and Lifetime return:

  • Choose carefully, we do not refund or exchange once the bird leaves our care - birds are for life!

  • Lifetime Return - Birds can be returned if you can no longer care for them. Please note we do not pay for returned birds.

Health Guarantee:

  • 7-day health guarantee - Dose not include injury or poor feeding techniques. Details available upon purchase or by request.

Bird Sales:

When buying a hand raised or aviary bird from us, each bird comes with;

Standard (All species):

  • Care sheet and shopping list

  • Comprehensive after purchase support

  • Lifetime return*

  • 7 day health guarantee*

  • Parrot Society of Australia Leg band

  • Mutation history

Extra's (Selected species);

  • Harness Trained*

  • Surgical or DNA sexed*

  • Microchipped*

  • Vet checked*

  • Pathogen Tested for Avian Polyoma (APV), Chlamydophila psittaci (Psittacosis - CP) and Beak and Feather Disease (PBFD)*

Certified Domain:

This domain name www.queenslanderaviaries.com, has passed the International Domain Certification Authentication process utilising the contact information provided by the registrant. Certified Domain licensing confirms the validation of the registration as well as authenticating the global WHOIS information, including the email address and phone numbers provided at the time of registration.

Links and Advertising:

www.queenslanderaviaries.com takes no responsibility or liability for any content found on a linked or advertisers website. You can request to have a link removed or added by contacting us directly. Advertising is free for any registered non-profit bird-related organisations in Australia and it subject to modification or deletion where applicable at any time. See advertising guidelines below. Bird breeders or hobbyist located within the state of Queensland, Australia who keep or breed the same species as Queenslander Aviaries are not eligible to have links or advertising on the www.queenslanderaviaries.com website due to conflict of interest. Exceptions can be granted upon application.

Advertising guidelines:

Please email: info@queenslanderaviaries.com

Licencing and Society Memberships:

Queenslander Aviaries does not keep/breed/sell/trade or buy any restricted wildlife (or animals), so is not required to hold a recreational or commercial wildlife permit. 

Members of the Parrot Society of Australia under the prefix of Queenslander Aviaries and it's owners name.

Animal Welfare:

Queenslander Aviaries complies with all codes of practice and recommendations within the Animal Care and Protection Act 2001.

Queenslander Aviaries believes in the five freedoms of the Royal Society for the Prevention of Cruelty to Animals (RSPCA):

  • Freedom from hunger and thirst

  • Freedom from discomfort

  • Freedom from pain, injury or disease

  • Freedom to express normal behaviour

  • Freedom from fear and distress

Privacy Policy

Queenslander Aviaries is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone and facsimile numbers. This Personal Information is obtained in many ways including subscribing to our email updates, participating in competitions or surveys and the contact us form. We don’t guarantee website links or policy of authorised third parties. We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us via email: info@queenslanderaviaries.com or by using the "unsubscribe" option at the bottom of an email. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information:

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
•    For the primary purpose for which it was obtained
•    For a secondary purpose that is directly related to the primary purpose
•    With your consent; or where required or authorised by law.

Third Parties:

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. We do not sell, trade, or otherwise, transfer to outside parties your Personally Identifiable Information.

Third-party links:

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Does our site allow third-party behavioural tracking?

It's also important to note that we do not allow third-party behavioural tracking

We use Google AdSense Advertising on our website:

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

Disclosure of Personal Information:

Your Personal Information may be disclosed in a number of circumstances including the following:
•    Third parties where you consent to the use or disclosure; and
•    Where required or authorised by law.

Security of Personal Information:

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information:

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us by email: info@queenslanderaviaries.com. Queenslander Aviaries will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information:

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use cookies to understand and user's preferences and keep track of advertisements.

Online Store Refunds, Returns, Shipping and Payment Policy

Online Store Refunds:

If you are not 100% satisfied with the product you received please don't hesitate to contact us as soon as possible. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Online Store Returns:

  • Items must be returned unopened, unused and intact original packaging. Customers are responsible for all return shipping costs. Please contact us before sending a return for postal information. Once the item/s are received we will contact you to arrange replacement products or if eligible a refund.

  • Used or damaged (if not received damaged) items returns will not be accepted and will be returned at the customer’s expense.

Choose carefully or before purchasing ask for us for some advice. We will not refund items because they are not suitable or change of mind outside the conditions above.

Please do not send your purchase back to the manufacturer.

Online Store Arrived Damaged or Missing items:

If your package arrives damaged you must supply photo evidence within 24 hours of receiving the package. If your order is missing an item/s please contact us as soon as possible with your order number. Items like our Pinecone Treat range may have some loose seeds in the packaging, this is normal and unless excessive is not considered damaged.

Online Store Shipping Policy:

The buyer is responsible for ensuring all information provided at the time of checkout is correct. Please ensure your Paypal shipping information is correct, we use these details to ship your order. Items are usually shipped within three days after receiving payment.

Items are sent via Australia Post, please allow up to 3-10 business working days for the package to arrive. If you have not received your items after this time please contact us as soon as possible.

Online Store Payment Security:

We only accept Paypal. Checkout is provided by our providers Squarespace and Paypal. During checkout, you will be directed to either one of these websites to complete the purchase.

We never have access to your personal information besides the shipping address and contact information (email address).

Policy Updates:

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries:

If you have any queries or complaints about our Privacy Policy please contact us at: info@queenslanderaviaries.com